Terms & Conditions

1. How to order

1.1.  You must be registered for orders to be processed. If not already registered, you will be asked to register during checkout.

1.2. ONLY those individuals who are compliant with the federal, state and local laws for purchase and consumption of alcohol, wine and beer (minimum 21 years of age for American residents) are allowed to purchase alcohol, wine and beer from VINADOO’s affiliates, through the VINADOO system. For this purpose, you must declare your compliance with such laws when using the www.VINADOO.com website. This compliance is MANDATORY (please see section 9 of this document for more details).

1.3. You can browse and add products to the shopping cart.

1.4. The system will alert you if the product selections or the desired quantities are not available. The system might display availability of a product that is no longer available in inventory. In this case, please refer to section 7 of this document, about substitution.

1.5. When offered, you can choose the desired type of packaging for each order (please, see section 3 of this document).

1.6. Some affiliates have a minimum amount per order for purchase. If the minimum amount is not reached, the order cannot be completed.

1.7. At any given time, the shopping cart will display the products ordered as well as the cost of the chosen packaging. The cost of delivery will be calculated by selecting “calculate shipping” from the shopping cart, or during checkout after entering the destination. Cost of shipping may vary based on destinations and/or promotions, or according to the selected affiliate.

1.8. To complete your order, select “Proceed to Checkout”.

1.9. At this point it is necessary to enter the addressee data. Once registered on the site, you can create a personal contact list of addressees (“my contacts”), which can be used to enter addressee data automatically. If you do not select an addressee from your personal contact list, you can enter this information manually on the order form. If you wish, you can include a greeting message to be delivered along with the product and any special delivery instructions.

1.10. You can choose the delivery date and delivery time slot. VINADOO will inform you, within 24 hours of the acknowledgment of the order, if delivery on this date is not possible. Please keep in mind the following acknowledgment policy:

1.10.1 Orders placed after 5:00pm, local time at delivery destination, are acknowledged the following business day.

1.10.2 Orders placed on a day when the selected affiliated store is closed are acknowledged the following business day.

For more information about delivery, please refer to section 5 of this document.

1.11. Deliveries of alcohol, wine and beer can be made ONLY TO those individuals who are compliant with federal, state and local laws for purchase and consumption of alcohol, wine and beer (minimum 21 years of age for American residents). For this purpose, you MUST declare addressee compliance with such laws when completing the order form. This compliance is MANDATORY.

1.12. Once the delivery information has been entered, select “Place Order“.

1.13. At this point you will proceed to the payment screen, and you’ll be asked to enter your credit/debit card information. If the payment is authorized, your order will e confirmed, a summary order will be displayed and an email with all order details will be sent to the email address you have entered at registration.

1.14. All purchase prices are expressed in the currency of the destination Country. Prices displayed on the website in other currencies are based on average exchange rates and are not intended to replace the currency of the destination Country. The official amount of the transaction expressed in currencies other than currency of the destination Country is defined by the exchange rate set by your credit card company.

1.15. All prices include local taxes at the delivery destination of the gift.

2. Multiple orders

2.1. We can fill orders from the same affiliate to various addressees.

2.2. Each Addressee will require a separate order and shopping cart.

2.3. Affiliates may require a minimum order amount for purchase (as shown on the shopping cart). Every order, to affiliates requiring a minimum purchase amount must be equal to or greater than the indicated minimum amount.

2.4. For orders to more than 10 destinations, pls refer to our multiple destination form located at this link xxx…

3. Packaging

3.1. If no packaging is selected, the system will use the packaging available to the affiliate in charge of the delivery. If the producer of the selected wine has a standard packaging for the selected product this packaging will be used.

3.2. If another type of packaging is selected (e.g., gift box) the system will adjust the price of the order accordingly. Each gift box can contain up to a maximum number of bottles (as indicated on the selecting window); if more than the indicated number of bottles are ordered, the system will automatically update the number of gift boxes required and adjust the price accordingly.

3.3. For packaging for multiple orders from more than one affiliate, refer to paragraph 2.

4. Form of payment

4.1. All purchase prices are expressed in the currency of the destination Country. Prices displayed on the website in other currencies are based on average exchange rates and are not intended to replace the currency of the destination Country. The official amount of the transaction expressed in currencies other than currency of the destination Country is defined by the exchange rate set by your credit card company.

4.2. Payment can be made ONLY by credit card/ debit card.

4.3. The executor of the transaction is Stripe.com whose system accepts Visa, MasterCard, Diners Club, JCB, Discovery and American Express.

4.4. All purchases are transacted through an xxxx bank account. VINADOO is not responsible for any charge made by your credit card company for international credit card processing, nor for exchange rates set by your credit card company.

5. Product Delivery

5.1. VINADOO’s affiliates are responsible for the delivery of the product to the address inserted in the order form. However, if the wrong address was inserted in the order form, VINADOO’s affiliates are not responsible for loss or non–delivery of the product.

5.2. In case the product breaks during delivery, or the incorrect products is delivered, VINADOO’s affiliates engage to substitution of the same product (or similar if agreed with the originator of the order). The purchaser may otherwise request to cancel the order for a full refund.

5.3. At the moment of the delivery of the product to the corrected destination, the addressee will be required to sign a delivery document that attests that the delivery was carried out in the correct way (same product description as per delivery document) and that the product delivered is in good condition. Once the addressee signs the delivery document and verifies the good condition of the delivery, all previous delivery responsibility of VINADOO’s affiliates ends.

5.4. Every delivery requires signature of the addressee, who must comply with the federal, state and local laws for purchase and consumption of alcohol, wine and beer  (minimum 21 years of age for American residents). The addressee must show a valid document (issued by a government authority) as proof of the minimum age required for the purchase and consumption of alcohol, wine and beer.

5.5. The cost of delivery to the selected destination may vary among the chosen affiliates (free delivery may be available). Such costs are clearly visible in the shopping cart.

5.6. Deliveries for a specific time of the day are not guaranteed. A time slot can be selected during checkout and we’ll try our best to respect it.

5.7. We do not deliver to PO BOX, APO and FPO.

5.8. Deliveries during Holidays are possible only upon confirmation from VINADOO.

5.9.The delivery date is the one wished and selected during checkout. VINADOO will inform the purchaser, within 24 hours from the acknowledgment of the order, if it is not possible to satisfy such date. Please consider the following acknowledgment policy:

5.10.1 Orders placed after 5:00pm, local time at delivery destination, are acknowledged the following business day.

5.10.2 Orders placed on a day when the selected affiliated store is closed are acknowledged the following business day.

6. Cancellations and Modifications of orders

6.1. Cancellations and/or modifications to orders are possible only if notification is received before the VINADOO affiliate store agrees to deliver the order. Once the product is in transit, it is not possible to execute modifications and/or cancellations.

6.2. Eventual modifications, if notified before product order is accepted, can be executed for amounts equal to or less than that of the original orders.

6.3. If the modification consists of a change of product, the replacement product must be selected from the product list of the VINADOO affiliate chosen for the original order.

6.4. If the modification consists of a change in the quantity and/or the addition of more products to the same order, an additional order must be made. VINADOO will attempt to have the additional products delivered together to those previously ordered. Additional packaging charges may be applied.

6.5 Cancellations, if notified before product is shipped, can be executed for a service fee of €10.

7. Substitutions

7.1 In the eventuality that the chosen product is no longer available, or to guarantee that delivery is made by the requested date, substitutions may be necessary. VINADOO will notify purchaser of the available alternatives options and hold delivery till purchaser agrees with one of the proposed substitutions. Every substitution will be executed with products of equal or greater value to those originally selected.

7.2 Any delays from the purchaser to agree to the proposed substitution may cause delays with the delivery.

7.3 If the purchaser does not accept any of the proposed substitutions, the purchaser may request to cancel the order for a full refund.

8. How to use the Discount Codes

8.1. All promotional discount codes must be entered in the appropriate window on the shopping cart screen before proceeding with the purchase.

8.2. After entering the Coupon Code and clicked “Apply Coupon”, the shopping cart will display the new subtotal, which includes the applicable discount associated with the promotional code entered (either percentage or absolute value). The details of the discount will be displayed on the order summary before credit card payment is processed.

8.3. All promotional discounts are applicable to the cost of the products before tax only. They are not applicable to the cost of shipping or special packages (i.e. gift box).

9. The Sale of Alcoholic Beverages

9.1. All alcohol, wine and beer are sold only and exclusively by the affiliates of VINADOO. VINADOO is just a marketing agent for its affiliates.

9.2. VINADOO recognizes, abides by and complies with all federal, state and local laws regarding the sale of alcohol to minors.

9.3. Purchases of alcohol, wine and beer from VINADOO’s affiliates through the VINADOO system are allowed only to those individuals who are compliant with federal, state and local laws for purchase and consumption of alcohol, wine and beer (minimum 21 years of age for American residents). For this purpose, the purchaser must declare his/her compliance with such laws when using to the www.VINADOO.com website. This compliance is MANDATORY.

9.4. Deliveries of alcohol, wine and beer beverages can be made only to those individuals who are compliant with federal, state and local laws for purchase and consumption of alcohol, wine and beer (minimum 21 years of age for American residents). For this purpose, the purchaser is obligated to declare his/her compliance with such laws when completing the order form. This compliance is MANDATORY.

9.5. If persons under the legal age intentionally or unintentionally misrepresent their age to obtain delivery of alcohol in violation of all federal, state and local laws, both VINADOO and the affiliate will prosecute violators to the fullest extent allowed by the law.

9.6. All shipments require signature of the addressee, who must comply with federal, state and local laws for purchase and consumption of alcohol, wine and beer (minimum 21 years of age for American residents). The addressee must show a valid document (issued by a government authority) as proof of the minimum age required for the purchase and consumption of alcohol, wine and beer.

9.7. Shipment to POBOX, APO/FPO is not allowed.

9.8. All alcohol, wine and beer beverages must be purchased for personal consumption and not for resale.